We ship orders as soon as possible. Orders on stock items placed before 2:00PM are usually shipped the same business day but out of stock items and bespoke or personalised products can take more time. If you are in a hurry or have a time commitment please let us know. Working days are Monday to Friday excluding bank holidays. Weekend orders are shipped on Monday.
OUR FRIENDLY CUSTOMER SERVICE TEAM ARE HERE TO HELP
Customer Service Manager Hannah has been with Digital ID since 2014 and has over 15 years experience in customer service. She spends most of her weekends at cricket and football with her two little boys.
Customer Service Assistant Manager Before Melissa started working in the Logistics department at Digital ID she had no geographical knowledge what so ever and discovered that the Seychelles is not part of Wales!
Customer Service Advisor Jaimee-Lea is very chatty, its hard to keep her quiet on Monday morning after being out with her friends. She is the most organised apprentice you will meet and drives colleagues mad, sticking post-it notes around the office.
Shipping charges are determined by the delivery address location & the type of service delivery type you select. Entering the correct postcode is your responsibility. For shipment within the UK, actual shipping charges are available upfront: simply register on our website, add the required products to your shopping basket. No other information is required. The total charge for your order will be shown on your invoice.
To qualify for free shipping the net order value must exceed 250 Euro. Net value being the cost of the order before VAT is applied. Free shipping is only available to Romania.
If you’ve ordered Goods that you no longer want, or you are not happy with them, returning them really couldn’t be simpler. Just call +44 0161 475 5617 or email us at Customerservice@digitalid.co.uk quoting your order number, the Goods you would like to return and the reason for the return. A member of staff will create a returns form for you to include with the Goods. The return address and reference number will also be on the form which will be emailed to you within 24 hours of you requesting the return. If you wish to return Non Stock Items which you have ordered in error, we will make every effort to arrange for the return of goods. This cannot be guaranteed and may be subject to a supplier’s handling and/or restocking charge.
We are happy to accept non faulty Goods back from you within 30 days of the Goods being delivered however the Goods must be an a saleable condition, cannot be personalised and must be in their original packaging. Whether Goods are considered resalable is at the discretion of the Company. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will also send our courier UPS to collect the Goods, or you can send them back yourself. The cost of returning non faulty goods must be borne by the customer. When you return Goods to us because you claim that the Goods are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned Goods or 30 days from refund approval following inspection of the faulty Goods. Any Goods returned after 30 days will not be entitled to any refund whatsoever.
If you receive an item that has been damaged during shipping, we will either replace the item or ship replacements parts (if for example the item requires assembly and some parts are missing or damaged). We will ship replacement products or parts via normal shipping methods. We may need your assistance in filing a claim with the shipping company that damaged the items. If you can, take a picture of the package when it arrives if it is damaged. We appreciate your cooperation. We will collect any damaged merchandise that must be returned to us. 1Please note that certain areas can take longer than others.
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